Frequently Asked Questions

Everything you need to know about shopping with Monkey Pen.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garments to ensure a perfect fit.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.

What materials are used in Monkey Pen apparel?

We prioritize quality and sustainability. Most of our collection is crafted from 100% organic cotton, recycled polyester, and premium denim to ensure durability and comfort.

Can I track my order once it has been shipped?

Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.